UC-6.3

Main Page > Vancouver Digital Archives > Requirements Analysis > UC-6 Access> UC-6.3 Co-ordinate Consumer Assistance Request {| border="1" cellpadding="10" cellspacing="0" width=90%
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UC-6.3 Co-ordinate Consumer Assistance Request
None Co-ordinate Access Activities receives Consumer's request for assistance and provides an assistance response to Deliver Response n/a Consumer sends assistance request to Co-ordinate Access Activities Co-ordinate Access Activities sends assistance response to Deliver Response OAIS s 4.1.1.7, p 4-15
 * colspan="2" style="background-color:#E0FFFF;"|Summary
 * Number
 * UC-6.3
 * Name
 * Co-ordinate Consumer Assistance Request
 * Context
 * UC-6 Access
 * Sub-Use Cases
 * Context
 * UC-6 Access
 * Sub-Use Cases
 * Sub-Use Cases
 * Sub-Use Cases
 * Overview
 * Overview
 * Actors
 * Consumer
 * Co-ordinate Access Activities
 * Deliver Response
 * colspan="2" style="background-color:#E0FFFF;"|Description
 * Preconditions
 * colspan="2" style="background-color:#E0FFFF;"|Description
 * Preconditions
 * Preconditions
 * Preconditions
 * Trigger
 * Trigger
 * Successful outcome
 * Successful outcome
 * Steps
 * 1) Co-ordinate Access Activities receives assistance request from Consumer (OAIS s 4.1.1.7, p 4-15)
 * 2) Co-ordinate Access Activities checks for available resources to respond to Consumer request (OAIS s 4.1.1.7, p 4-15)
 * 3) Co-ordinate Access Activities formulates assistance response (not implicit in OAIS)
 * 4) Co-ordinate Access Activities sends assistance response to Deliver Response (OAIS Figure 4-7: Functions of Access; OAIS Figure F-1: Composite of Functional Entities)
 * Exceptions
 * colspan="2" style="background-color:#E0FFFF;"|Documentation
 * Citations
 * Exceptions
 * colspan="2" style="background-color:#E0FFFF;"|Documentation
 * Citations
 * colspan="2" style="background-color:#E0FFFF;"|Documentation
 * Citations
 * Citations

The Coordinate Access Activities function provides a single user interface to the information holdings of the archive. This interface will normally be via computer network or dial-up link to an on-line service, but might also be implemented in the form of a walk-in facility, printed catalog ordering service, or fax-back type service. Three categories of Consumer requests are distinguished … Other special request types are allowed, but are not detailed. This function will determine if resources are available to perform a request, assure that the user is authorized to access and receive the requested items, and notify the Consumer that a request has been accepted or rejected (possibly with an estimate of request cost and an option to cancel the request). … This function also provides assistance to OAIS Consumers including providing status of orders and other Consumer support activities in response to an assistance request. OAIS does not specify how responses are formulated. Presumably, this is a through combination of on-line help resources and human intervention.
 * Diagrams
 * colspan="2" style="background-color:#E0FFFF;"|Notes
 * colspan="2" style="background-color:#E0FFFF;"|Notes
 * colspan="2" style="background-color:#E0FFFF;"|Notes
 * colspan="2" style="background-color:#E0FFFF;"|Notes
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